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May 3, 2019

Lawrence Edwards: Support Services

Sometimes it's good to highlight some of the work we do here and the services we offer.

With the ever-changing working practices of businesses, we give support and assistance through our service desk which can be reached by telephone, email and the web.

With the way employees want to work and access your systems, using devices and working hours that complement their lifestyle, the challenge of maintaining this environment whilst supporting your IT systems is vital. Our support solutions are flexible to support your whole team, whether office-based or remote.

Service Desk & Remote Support

Our service desk is staffed by friendly and knowledgeable technicians who are able to answer your question by telephone, email and, if needs be, can provide further help with remote support tools.

Onsite Field Support & 3rd Party IT Support

Think of us as your in-house IT department. We’ll be there to help remedy any issues that can’t be fixed remotely by attending on-site. Our engineers will also engage with the third-party technology providers that you may already use.

Mobile & Home Workers

We can be just as flexible as your business teams by giving them direct support from our service desk, wherever they may be.

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May 3, 2019

Lawrence Edwards: Support Services

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