With over 25 years in the IT industry our teams experience spans the support, management and securing of IT systems from SMEs to charities, from single site to multi-site businesses.
We work as if part of your organisation, making sure that we achieve the highest quality standards while delivering on our essential services: Support, Management and Security.
We have excellent working relationships with our clients, working closely to help them maintain and evolve their IT systems at a very reasonable cost.
Whether you’re looking to install new servers; upgrade or move existing ones; change to a cloud solution, such as Office365 - through our tailored services, we can give you the peace of mind that these are correctly installed, maintained and supported.
New European legislation has brought in stricter controls on how organisations manage and retain personal data. Building upon previous legislation, it has strengthened the data protection rights of all EU citizens.
If you need to take a look at, or strengthen, your practices or perhaps implement new ones - we can help. GDPR compliance forms part of Cyber Essentials accreditation.
With the ever-changing working practices of businesses, we give support and assistance through our service desk which can be reached by telephone, email and the web.
With the way employees want to work and access your systems, using devices and working hours that complement their lifestyle, the challenge of maintaining this environment whilst supporting your IT systems is vital. Our support solutions are flexible to support your whole team, whether office-based or remote.
Our service desk is staffed by friendly and knowledgeable technicians who are able to answer your question by telephone, email and, if needs be, can provide further help with remote support tools.
Think of us as your in-house IT department. We’ll be there to help remedy any issues that can’t be fixed remotely by attending on-site. Our engineers will also engage with the third-party technology providers that you may already use.
We can be just as flexible as your business teams by giving them direct support from our service desk, wherever they may be.
We support, manage and secure all IT technologies, such as:
Business PCs & Laptops
On-Premises & Cloud Software
VoIP Services and Hardware
Routers (Internet & WAN)
Network & Backup Storage
Printers & Photocopiers
We work closely with leading IT companies, most recognisable brands, which you may be familiar with:
We know that you want your computer systems to “just work”. We can help you develop an IT plan that supports your business needs now and into the future.
IT projects come in all shapes and sizes from equipment upgrades, site relocations, virtualisation and cloud deployments. Whatever their complexity, we know they can sometimes be an overwhelming task for you. With our knowledge and experience, we can help deliver these sensitive projects.
Like many businesses, technology provides the backbone to what you do. Those systems need to be fast, flexible, reliable and fit-for-purpose. We understand this and can identify your needs to design and supply a system that supports your business.
Any change to an IT infrastructure can seem daunting – we assist you by providing an insight into the efficiency of your IT system and give you an analysis of where improvements can be made. We can then manage the programme of improvements and changes that have been identified.
As a pivotal point for procurement, we can help source equipment or services by us or from other providers. An excellent example of this is our VoIP solution uses SoConnect, a business phone services provider that keep our customers' connected with a reliable connection and a host of features.
Our security services mean that you can be assured that your IT infrastructure and investment is both secure and meeting the needs of your business.
The old break-fix model – something breaks, technician visits to fix it, and repeat – is long gone. We employ the right technology to monitor your systems proactively and can identify problems before they occur.
Using our Remote Monitoring and Management tools, we run continuous checks on your systems and proactively action these through our service desk - this keeps your systems running as efficiently as they can and minimising the amount of downtime you experience.
Giving you the peace of mind to know that your network and infrastructure is providing your team with the reliability they need to do their jobs.
Attackers exploit known weaknesses in IT infrastructure to gain unauthorised access to your systems. With good working practices, controls and regularly updated systems, much of this threat can be minimised.
We keep abreast of new and emerging threats, helping to keep your systems secure against known vulnerabilities in operating systems and other software.
Managing the risk of cyber intrusion and data theft have become the main focus of modern businesses. Understanding the risks to your data is the first step in identifying the systems and security that you need to put in place to be protected.
We can help identify any weaknesses in your systems and help you employ technology and practices that help mitigate these vulnerabilities.
A Government-backed scheme, endorsed by the British Standards Institute, Cyber Essentials aims to mitigate the threat posed by the most common cyber threats. By becoming Cyber Essentials accredited, you can reduce your threat of attack by up to 80%.
We can provide you with security services that will highlight any areas of concern and give you recommendations to prepare you for an assessment and accreditation.
Our flexible approach to helping you manage your backup solution means that we can identify whether an on-premises or cloud solution is right for you. We employ industry-leading technology to make sure that you have a comprehensive system in place to ensure your data can be safely restored, should the worst happen.
Only 6% of businesses without a disaster recovery plan survive when the worst happens. Your computer systems and data are vital to your business. If the worst happens and you don’t have access to both or either it is hard to see how you can operate effectively. We can help you put in place practices and infrastructure that can manage and alleviate these risks.
Disaster recovery testing and recovery of data should be considered as part of your security plan.
Our approach prioritises both DR Testing and Data Recovery – helping you to get back to where you were should the worst happen as quickly as possible. As part of our security services, we will identify any weakness in your policies and practices and help you strengthen these by using industry standards.